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About us
Informatics Merseyside is an NHS shared service, providing Information Management and Technology (IM&T) services across the local health and social care economy, and beyond.
With over 10 years’ experience, an extensive range of services are provided to circa 20,000 IT users in order to deliver ‘Health Grade IT’ to support high quality and efficient care delivery.
In 2015, Informatics Merseyside scooped the runner-up prize for the ‘Best Large IT Service Desk’ award at the IT Service and Support Awards, and was the first NHS Service Desk in England to be accredited with 3-star certification from the Service Desk Institute - the only industry, standards-based, accreditation programme specifically designed to certify service desk quality.
As an organisation we take great pride in the achievements of our staff and remain committed to supporting their personal and professional development, health and wellbeing. This has been recognised through the achievement of our ‘Excellence in Informatics’ accreditation for consistent good practice in informatics workforce development and success in being awarded the ISD Network ‘Staff Development of the Year’ award three years running. Read more about our services.
Our services
Across health and social care, organisations are continually reviewing their services either to improve quality, achieve better patient outcomes or to achieve more sustainable services. We work collaboratively with commissioners and providers to help manage and co-ordinate digital transformation programmes.
Our core services include:
- Communications and engagement
- Cyber and IT security
- Digital media
- Identity management
- Programme and project management
- IT consultancy and advisory services
- IT support incl. out of hours
- IT system training
- Remote and wireless access
- Secure network management
- System integration and interoperability
- System development
- Telephony
- Web, Intranet and SharePoint development
For more information about our services, please get in touch.
Get in touch
If you are interested in finding out more about us, or any of the services we provide, please get in touch. We would love to hear from you. This mailbox is not monitored out of hours, so for urgent IT enquiries, please contact your local IT Service Desk.
You can contact us by:
Telephone: 0151 296 7888
Post: NHS Informatics Merseyside, Headquarters, Switch House, Northern Perimeter Road, Bootle, Liverpool, L30 7PT
Twitter: @nhsimerseyside
Online by completing our form: